Frequently Asked Questions

Shipping

How long does shipping take?

Standard shipping typically takes 7–14 business days depending on your location. Expedited options may be available at checkout. You will receive a tracking number once your order has been dispatched.

Where do you ship to?

We currently ship within the United States. We are working on expanding to additional countries — stay tuned!

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — sign up for our newsletter to stay informed.

Orders & Returns

What is your return policy?

We offer a 30-day return policy. Items must be unused, unopened, and in their original packaging. To start a return, contact us at obucs217@gmail.com and we will provide return instructions.

Can I cancel or modify my order?

Please contact us as soon as possible at obucs217@gmail.com if you need to cancel or modify your order. We will do our best to accommodate changes before your order is dispatched.

Products

Are your products authentic?

Yes! We are committed to selling only genuine, high-quality products. All Korean beauty products in our store are sourced from trusted suppliers and are 100% authentic.

Are your products suitable for sensitive skin?

Many of our products, especially our COSRX and K-beauty lines, are formulated with gentle, skin-loving ingredients suitable for sensitive skin. We recommend reading each product description carefully and patch testing before full use.

Do your products have expiration dates?

Yes, all our products are fresh and within their expiration dates. If you have any concerns about a specific product, please contact us.

Contact Us

How can I get in touch with you?

We’d love to hear from you! Reach us at obucs217@gmail.com and we’ll get back to you within 1–2 business days.